How can we help?

Contact support

Email support@tribetale.com. A person reads every message, and we aim to reply within one business day. In the app you can also go to Settings → Report a problem, which opens an email to us.

For questions about plans, migration or security reviews, email hello@tribetale.com.

Signing in

Use the same sign-in method you used when you created your account: an emailed sign-in link, your password, or Sign in with Apple, Google or Microsoft. If an emailed link does not arrive within a few minutes, check your spam folder, then request a new one. Links expire after a short time and work once.

Reporting a post or publication

Publications on TribeTale are written by independent writers. We do not allow content that is illegal, hateful, harassing, sexually explicit, violent or threatening, that exploits children, or that spams or deceives readers.

If you see something like that, tap the ••• button on the post or publication and choose Report this post or Report this publication. This opens an email to our support team with the details we need. We review every report and act on content that breaks these rules, up to removing it and the writer's account.

Hiding a publication

To stop seeing a publication in the app, tap ••• and choose Hide this publication. To see it again, go to Settings → Hidden publications and tap Unhide. Hiding only changes what you see on that device; it does not cancel a subscription.

Paid subscriptions

The app does not sell subscriptions. To manage or cancel a paid subscription to a publication, use the account link at the bottom of any email from that publication, or contact its writer.

Deleting your account

In the app, go to Settings → Delete account. A writer account is deleted on the TribeTale website, where you sign in and confirm. Our team then checks that nothing on your account is still being charged and stops any charges, and your account is deleted within 5 business days; we email you when it is done. Every publication you own, its posts and its subscriber list are deleted with it. A reader account is deleted directly in the app, usually within a few minutes. Deletion is permanent. See the app privacy policy for what we keep afterwards and why.

If you cannot sign in, email support@tribetale.com from the address on your account and we will delete it for you.