AI-powered Efficiency Meets Personalized Conversations, Transforming Interactions
Unifying AI chatbot intelligence with comprehensive help desk solutions to deliver proactive, cost-effective, and satisfying customer experiences.
Grab access during our special founding members deal before the timer hits 00:00
Day(s)
:
Hour(s)
:
Minute(s)
:
Second(s)
Founding Members License Includes:
Jade AI Chatbots Jade AI Answers Shared Inbox All Support Channels Unlimited Conversations Unlimited Contacts Unlimited Articles Unlimited Agents Unlimited Campaigns Jade AI Compose Jade AI Summarize Jade AI Reply iOS / Android App Future UpdatesEnhance Engagement with
Conversation Starter Forms
Time is a precious commodity in customer support, and our Conversation Starter Forms are designed to help you make the most of it.
By gathering essential information before a conversation begins, these forms provide you with valuable insights right at your fingertips.
Premium Content Embeds
Quickly gathers essential upfront information.
Enhanced Customer Experience
Quickly gathers essential upfront information.
Reduced Repetition
Minimizes routine questioning.
Better Agent Preparation
Enables informed and ready support.
Improved Response Quality
Facilitates accurate, tailored replies.
Data Insights
Aids in collecting useful customer data.
Customizable
Adapts to various business needs.
Seamless Integration with Live Chat
Link your help center to your live chat widget effortlessly with just a click, providing your customers with immediate access to helpful information.
Efficient Categorization for Easy Accessibility
Keep your informative articles well-organized and easily accessible to your users.
Manage Multiple Portals with Ease
Create unique portals for different segments of your customer base, whether you manage multiple brands, products, or services. All of these can be controlled from one centralized dashboard, simplifying your management process.
Create Engaging, Organized Content
Unlimited ConversationsDevelop engaging articles with a rich content editor tailored to your needs.
Multimedia IntegrationInclude YouTube and Vimeo links in your articles for a more interactive experience.
Unlimited ConversationsEnjoy the flexibility of working on your articles at your own pace.
Optimized for SEOManage metadata effectively to enhance the searchability of your articles.
Simplify Workflow with
Advanced Automation Rules
Automation Rules are designed for ease of use and flexibility, allowing you to craft personalized automation flows that fit your specific needs. These rules not only streamline processes but also ensure that your team can focus on delivering exceptional customer service.
Easy-to-Create Flows
Set up your custom automation flow effortlessly. Choose a trigger, define conditions, and specify actions, all from an intuitive drop-down menu interface.
Varied Triggering Events
Select from three types of triggering events for your automation: ‘Conversation Created’, ‘Conversation Updated’, and ‘Message Created’.
Intelligent Condition Selection
Our system suggests smart conditions based on your chosen trigger. You have the flexibility to add multiple conditions to fine-tune your automation for precise execution.
Empower your support team with the ultimate flexibility of the UserTale mobile app. Designed for on-the-go accessibility, this app ensures you and your agents can manage customer conversations no matter where you are.
Real-Time NotificationsStay updated with instant notifications for customer queries and conversations
Full-Feature AccessibilityEnjoy the full range of UserTale’s features, optimized for mobile use. Whether it’s engaging in live chats, reviewing customer data, or collaborating with team members, do it all from your phone.
Seamless CommunicationRespond to customer needs promptly and effectively, ensuring high-quality support even when away from your desk.
Data Security and Allowance
-Our top Priority
All customer data is encrypted. We utilize Amazon Web Services (AWS) Key Management System (KMS) for managing encryption keys with hardware security modules, aligning with industry best practices for maximal data security.
Hosting on Amazon Web Services, we leverage state-of-the-art AWS security products like KMS, GuardDuty, and Inspector. This robust infrastructure ensures your data is safeguarded with the highest security measures.
See How UserTale Stacks Up Against Similar, More Expensive Tools
